Frequently Asked Questions

When you arrive, our front desk team will greet you, confirm your information, and help you get checked in. Our office is located in historic downtown Snohomish, and we do our best to make your visit feel calm, welcoming, and organized from the moment you walk in.

A comprehensive eye exam includes a thorough evaluation of your vision and the overall health of your eyes. Depending on your needs, your visit may include pre-testing, imaging, refraction, and a detailed exam with the doctor. Our goal is to give each patient careful, personalized care and help detect eye health concerns as early as possible.

Pre-testing helps gather important information about your vision and eye health before the doctor begins the exam. These tests allow the doctor to better evaluate your eyes, monitor changes, and look for signs of medical eye conditions.

Yes. If you need water, assistance, or have a question while you are waiting, please let one of our team members know. Our staff is happy to help make your visit as comfortable as possible.

No. There is no pressure to purchase eyewear from our office. If you would like a copy of your glasses prescription, we are happy to provide it. If you do choose to shop with us, our optical team is available to help you find frames and lenses that fit your needs, comfort, style, and budget.

Yes. You may request a copy of your prescription through our Patient Resource Center or by contacting our office. Glasses prescriptions and contact lens prescriptions are different. Contact lens prescriptions may require a completed contact lens fitting and any necessary follow-up before they can be finalized.

Yes. Our optical team is happy to help with eyewear adjustments. If your glasses are slipping, crooked, uncomfortable, or need a better fit, we can usually help adjust them. Some adjustments may depend on the condition of the frame.

We are happy to take a look at your glasses and let you know what options may be available. Many name-brand frames include a limited manufacturer warranty, often up to two years, depending on the brand and the type of damage. If replacement parts are available, we can help look into ordering them. For non-name-brand frames or frames that cannot be repaired, we may be able to discuss replacement options or possible discounts.

Medical records requests must be reviewed and processed according to privacy requirements. Please contact our office or use the appropriate request form in the Patient Resource Center so our team can help direct your request. Please allow time for our office to process records requests.

Please visit the Patient Resource Center and choose the section that best matches your question. Billing questions, insurance questions, and referral or prior authorization questions may be handled through different forms so your request can be reviewed by the right team. If you are unsure where to start or your concern is urgent, please call or text our office and we will help direct you.